A design portfolio of select ux projects and case studies.
Leveraging prior research, I created scenarios, flows and an interactive prototype to inform development of a new enterprise technical support tool for a large computer manufacturer's customer support staff.
I used generative and participatory user research methods to help a client understand people's giving habits, and used those insights to design an MVP they could socialize within their organization.
My client already had new proposed designs, but with millions of shoppers, they were concerned about the impact of changing their e-commerce experience. Using quantitative and qualitative methods, we helped them move forward with the best choice.