design for humans & more

Skills

Methods

Contextual inquiry, user journaling, Kano, participatory design, service design, rapid prototyping, user validation testing, Scrum project management, systems architecture

Tools

Axure RP Pro, Sketch, Invision, Principle, Adobe XD/Illustrator/Photoshop, Amazon Web Services

Languages

HTML, CSS, Javascript (incl. React and Vue frameworks), Ruby (incl. Rails framework)


Experience

User Experience Director

projekt202, Seattle WA
Jan 2014 – Jan 2019

Managed and led eight-person UX design team for Seattle region. Closed over $800k in project sales in 2018.

Conducted stakeholder and user interviews, contextual inquiries, and participatory design sessions. Collaborated with researchers to synthesize field data into personas, workflows, and design opportunities. Iteratively evolved designs from storyboards and paper sketches, to wireframes, to working prototypes in Sketch/Invision, Principle and Axure RP. Created and evolved design systems and applied them to existing applications. Tested designs using heuristic evaluations, multivariate and click testing, and usability studies. Proposed visual design directions/mood-boards, narrowed options to a final visual language, and applied them to prototypes and wireframes.

Projects ranged from embedded devices to enterprise applications, including conference room control system, help desk ticketing, software license management, retail store inventory plus schedule management, and financial transaction and relationship management. Worked for clients including GE, Mercedes-Benz, Charles Schwab, Daimler Chrysler, Dell, Apple, Amazon, Novo Nordisk, and CapitalOne.

Product Manager and Co-Founder

Source Spring, Austin TX
Jun 2008 – Sep 2013

Consulted with new and recent startups to help them design, build and launch new products or product offerings. Created wireframe and prototypes, project managed off-shore resources, and helped companies on-board full-time resources to ensure continued viability. Provided consulting for startups including product design and development, project management, system architecture, and scalability planning. Clients included ManageMyASC, Rallyhood, Bedrock, Front Gate Tickets, and Matchpad.

Director of Product and Co-Founder

Front Gate Tickets, Austin TX
Nov 2002 – Jun 2008, Oct 2011 – Mar 2012

Created, evolved, and maintained Front Gate Ticket's full product suite including backend ticket selling and reservation engine, customer ticketing front end, point-of-sale solution, promoter and venue management portal, print at home ticket engine, and talent management module. Architected, developed, and implemented web application and desktop software suite as well as database back end. Managed product road map and oversaw entire software life cycle from requirements gathering and design to QA and maintenance over several full product releases and migrations. Worked with security and hosting companies to maintain PCI compliance and 24/7 uptime. Provided consulting, training, and integration support for new clients, and technical support to existing clients. Acquired by AEG.

Director of Technology

Human Code, Austin TX
Aug 1998 – Dec 2001

Lead programming teams for multiple year-long projects, ranging from e-commerce, computer-based training, Internet connected toys, to PC games. Sold and pitched solutions and technologies to clients. Scoped development efforts and wrote detailed requirements and design documents. Architected, designed, and coded software applications. Recruited and hired new team members.


Education

Certificate in User Centered Design and Social Entrepreneurship

Austin Center for Design, Austin TX
Aug 2012 – May 2013

MS in Project Management

St. Edward's University, Austin TX
Aug 2006 – Dec 2008

BFA in Design and Media Study

Alfred University, Alfred NY
Aug 1992 – May 1996