I'm Kylie Jack. Welcome to my portfolio. Pick a project below to learn more. I’m a Product Designer and UX strategist with over 20+ years of experience in software. I am a problem solver and systems thinker. I craft and evolve products and services to make a positive impact on people's lives.
I have a wide variety of experiences working at consultancies and product companies, startups to medium-size businesses, and in roles from designer to developer.
Leveraging prior research, I created scenarios, flows and an interactive prototype to inform development of a new enterprise technical support tool for a large computer manufacturer's customer support staff.
My client already had new proposed designs, but with millions of shoppers, they were concerned about the impact of changing their e-commerce experience. Using quantitative and qualitative methods, we helped them move forward with the best choice.
I used generative and participatory user research methods to help a client understand people's giving habits, and used those insights to design an MVP they could socialize within their organization.
